UserTesting | FutureHurry
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Main Purpose

UserTesting is a platform that offers AI-powered capabilities to help businesses gather customer insights and improve the user experience of their products and services.

Key Features

  • AI Insight Summary: Uses AI to synthesize verbal and behavioral data from multiple video sessions, providing evidence-backed summaries that can be verified.
  • Sentiment and Intent Analysis: ML models analyze participant feedback to identify sentiment and intent, helping businesses understand customer reactions.
  • Interactive Path Flows: AI-enabled feature that allows businesses to visualize and analyze user journeys to identify friction points and optimize workflows.
  • Friction Detection: ML models identify areas of friction within digital experiences, such as checkout processes, enabling businesses to proactively optimize revenue-critical interactions.

Use Case

  • UserTesting AI helps businesses uncover new insights by correlating multiple streams of data, including video, audio, written, and behavioral data, to identify trends and patterns.
  • It enables businesses to speed up time to critical insights, highlight areas for improvement, and identify friction points within workflows, leading to a streamlined and human-centered user experience.
Pricing Model:

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