Gladly | FutureHurry
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Main Purpose

Gladly is a customer service software that focuses on providing personalized, concierge-level customer service at scale.

Key Features

  • AI-powered Customer Service: Gladly applies AI to help commerce brands deliver personalized customer service experiences.
  • Real-time Customer Understanding: Every conversation in Gladly starts with a real-time understanding of the customer, including their preferences, history, and interactions with the brand.
  • Omnichannel Support: Gladly offers built-in support for various communication channels, including voice, email, SMS, chat, social messaging, and self-service options.
  • Lifelong Conversation Stream: Brands using Gladly have a single, lifelong conversation stream with their customers, enabling seamless communication across channels.
  • Efficiency and Productivity: Gladly transforms customer service agents into superheroes by providing them with the necessary tools and information to efficiently handle customer inquiries.

Use Case

  • Commerce Brands: Gladly is used by commerce brands to deliver personalized and efficient customer service experiences, building lifelong loyal customers through deep connections.
Pricing Model:

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