Main Purpose
Gladly is a customer service software that focuses on providing personalized, concierge-level customer service at scale.
Key Features
- AI-powered Customer Service: Gladly applies AI to help commerce brands deliver personalized customer service experiences.
- Real-time Customer Understanding: Every conversation in Gladly starts with a real-time understanding of the customer, including their preferences, history, and interactions with the brand.
- Omnichannel Support: Gladly offers built-in support for various communication channels, including voice, email, SMS, chat, social messaging, and self-service options.
- Lifelong Conversation Stream: Brands using Gladly have a single, lifelong conversation stream with their customers, enabling seamless communication across channels.
- Efficiency and Productivity: Gladly transforms customer service agents into superheroes by providing them with the necessary tools and information to efficiently handle customer inquiries.
Use Case
- Commerce Brands: Gladly is used by commerce brands to deliver personalized and efficient customer service experiences, building lifelong loyal customers through deep connections.
