HiverHQ | FutureHurry
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Main Purpose

The main purpose of HiverHQ is to provide AI-powered customer support software to enhance and streamline customer service interactions.

Key Features

  • Intuitive Gmail-Based Helpdesk Capabilities
  • Context Identification using Natural Language Processing (NLP)
  • Intelligent Template Suggestions
  • 'Thank You' Detection to prevent reopening of resolved conversations
  • Accountability & Transparency with clear tracking of actions
  • Continuous Learning & Adaptability to refine and enhance decision-making
  • Easy Setup & Control with simple on/off settings

Use Case

  • Hiver's AI Bot, Harvey, can assist customer support teams in handling customer interactions across email, phone, live chat, and Whatsapp.
  • Harvey employs NLP to provide intelligent insights into customer conversations, helping support agents address inquiries effectively.
  • Harvey's intelligent template suggestions and context identification capabilities ensure swift and relevant responses to customer messages.
  • The 'Thank You' detection feature prevents the reopening of resolved conversations, improving efficiency.
  • Hiver's AI software enhances productivity, saves costs, and provides personalized customer experiences.
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Pricing Model:

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