Main Purpose
The main purpose of HiverHQ is to provide AI-powered customer support software to enhance and streamline customer service interactions.
Key Features
- Intuitive Gmail-Based Helpdesk Capabilities
- Context Identification using Natural Language Processing (NLP)
- Intelligent Template Suggestions
- 'Thank You' Detection to prevent reopening of resolved conversations
- Accountability & Transparency with clear tracking of actions
- Continuous Learning & Adaptability to refine and enhance decision-making
- Easy Setup & Control with simple on/off settings
Use Case
- Hiver's AI Bot, Harvey, can assist customer support teams in handling customer interactions across email, phone, live chat, and Whatsapp.
- Harvey employs NLP to provide intelligent insights into customer conversations, helping support agents address inquiries effectively.
- Harvey's intelligent template suggestions and context identification capabilities ensure swift and relevant responses to customer messages.
- The 'Thank You' detection feature prevents the reopening of resolved conversations, improving efficiency.
- Hiver's AI software enhances productivity, saves costs, and provides personalized customer experiences.
