Main Purpose
Forethought SupportGPT is an AI-first customer support automation platform that leverages large language models to provide advanced customer support solutions.
Key Features
- Large Language Models: SupportGPT utilizes large language models, similar to OpenAI's ChatGPT, to understand and respond to customer queries.
- Autoflows: SupportGPT includes Autoflows, which are advanced customer support automation features. Support agents can specify their objectives in plain language, triggering the system to find and build relevant policies, steps, and actions focused on achieving those goals.
- Autonomous Customer Communication: The AI-powered system autonomously communicates with customers, resolving issues and recommending next best actions, while maintaining the brand's voice and style.
Use Case
- Customer Support Automation: SupportGPT is designed to automate and enhance customer support experiences by providing accurate, relevant, and actionable responses to customer queries.
- Empathetic and Human-like Support: SupportGPT aims to meet the expectations of customers who seek empathetic, human-like responses in their support interactions.
