Main Purpose
Netomi is an enterprise customer service support platform that leverages conversational AI to enhance customer experience and automate customer care processes.
Key Features
- Sanctioned Generative AI: Netomi utilizes sanctioned generative AI, combining generative technology and LLMs (Language Model Models), to respond to customer queries while ensuring brand safety and security.
- Proactive and Automated Customer Care: Netomi's AI enables proactive and automated customer care, allowing for quick response times, increased customer satisfaction, and reduced support costs.
- Empowered Customers and Agents: Netomi AI extracts intent and sentiment from customer interactions, empowering both customers and agents to resolve inquiries efficiently.
- Seamless Integration within CX Stack: Netomi seamlessly integrates with existing customer experience (CX) stacks, including agent desks, CRMs, and business systems, without requiring significant changes to the tech stack.
- Easy Configuration and Management: Netomi provides a user-friendly interface for business users to configure and manage the AI system, including integration with backend systems and training on existing knowledge bases.
Use Case
- Customer Service Support: Netomi is primarily used by enterprises to enhance their customer service support processes, automate responses, and improve overall customer experience.
