Main Purpose
Juphy is a customer support tool that aims to simplify social customer service and save time for support teams. Its main purpose is to help businesses manage all their customer conversations and support requests on social media from one inbox.
Key Features
- Unified Inbox: Juphy provides a unified inbox where businesses can manage and respond to all social conversations, including direct messages, mentions, reviews, comments, and emails, in one dashboard.
- Collaboration: Team members can collaborate in real-time on customer engagements and tickets, allowing for faster service and improved teamwork.
- Auto-Tagging: Juphy offers an auto-tagging feature that allows users to set rules to automatically classify incoming messages based on sentiment or keywords, making it easier to organize and act on specific customer interactions.
- Communication: Juphy enables users to respond to social messages and ticket requests directly from the dashboard, as well as communicate with team members internally, facilitating efficient customer support.
- Automated Reports: Juphy provides automated reports that offer insights into customer support performance, including metrics like total messages sent, tickets, resolved, and average first response time, helping businesses identify areas for improvement.
Use Case
- Businesses looking to streamline their customer support by managing all customer conversations and support requests from various social media platforms in one place.
- Support teams that want to collaborate effectively and provide faster service to customers without the need to switch between multiple platforms.
