Main Purpose
The main purpose of Kustomer is to provide an AI-powered customer service CRM platform.
Key Features
- Proactive Support: Utilize robust data to anticipate customer needs and deliver proactive assistance, minimizing inbound support volume.
- Unified Data: Consolidate customer data from various sources into a single platform for a holistic view of customer interactions and history.
- Omnichannel Communication: Engage with customers across multiple channels, including email, chat, social media, and phone, from a single interface.
- Automation and AI: Leverage automation and AI capabilities to streamline customer service processes, improve efficiency, and enhance customer experiences.
- Reporting and Analytics: Access comprehensive reporting and analytics to gain insights into customer behavior, agent performance, and overall customer service effectiveness.
Use Case
- E-commerce: Kustomer can be used by online retailers to provide personalized and efficient customer service, manage order inquiries, and resolve issues.
- Support Centers: Customer support centers can utilize Kustomer to centralize customer interactions, automate repetitive tasks, and improve response times.
- Service-based Businesses: Service-based businesses can benefit from Kustomer's CRM capabilities to manage customer inquiries, appointments, and service requests.
