Main Purpose
Freshworks provides easy-to-use software solutions for businesses of all sizes to enhance customer experience (CX), customer relationship management (CRM), employee experience (ITSM, HRSM), and more.
Key Features
- Customer Support Software
- Helpdesk
- Web 2.0
- SaaS (Software-as-a-Service)
- Support Ticket System
- Web Based Support Ticket System
- CRM (Customer Relationship Management)
- ITSM (IT Service Management)
- Applicant Tracking System
- Conversion Optimization Suite
Use Case
- Enhancing customer experience and support
- Streamlining IT service management
- Managing customer relationships
- Optimizing conversion rates
- Tracking job applicants
