Main Purpose
The main purpose of the website "Viable" is to provide AI-powered analysis and insights for customer feedback. It offers a platform that helps businesses track and analyze customer feedback to identify emerging themes and make data-driven decisions.
Key Features
- AI Analysis: Viable utilizes AI to track and analyze weekly changes in customer feedback, providing insights and identifying emerging themes.
- Sentiment Analysis: The platform performs sentiment analysis on customer feedback, providing insights into customer sentiment and satisfaction levels.
- Topic Extraction: Viable extracts topics from customer feedback, allowing businesses to understand the key areas of concern or interest for their customers.
- Metadata Analysis: The platform analyzes metadata associated with customer feedback, providing additional context and insights.
Use Case
- Customer Experience Management: Viable is beneficial for businesses that want to improve their customer experience by analyzing and understanding customer feedback.
- Product Development: The platform can assist in product development by providing insights into customer preferences, pain points, and feature requests.
- Marketing and Branding: Viable can be used to analyze customer feedback related to marketing campaigns, brand perception, and customer satisfaction.
