Main Purpose
The main purpose of Zoho Zia is to serve as an AI-powered assistant for businesses, providing intelligent automation, data analysis, and predictive capabilities to enhance productivity and decision-making.
Key Features
- Conversational Assistant: Zia is a conversational AI assistant that can understand commands and queries issued over text and voice, making it easy to interact and get work done.
- Predictions: Zia can predict the win probability of ongoing deals, helping sales teams focus on the right targets and improve their sales pipeline management.
- Anomaly Detection: Zia can detect anomalies in sales activities and numbers in real-time, allowing businesses to quickly identify and address deviations from expected trends.
- Intelligent Automation: Zia learns usage patterns and makes personalized automation suggestions, helping team members complete routine tasks faster and reducing the risk of errors.
- Data Enrichment: Zia helps collect and enrich CRM data by automatically updating and verifying information on contacts, accounts, and leads.
- Recommendation: Zia provides recommendations to identify the right products or services to pitch to customers, maximizing upsell and cross-sell opportunities.
Use Case
- Sales Pipeline Management: Zia's predictive capabilities and anomaly detection can help sales teams prioritize leads, improve win rates, and prevent revenue drops.
- Email Enhancement: Zia intelligently enriches customer records with information from emails, helping sales teams gain insights and prioritize responses.
- Workflow Optimization: Zia suggests automation and workflows based on data patterns, allowing sales teams to save time and focus on closing deals.
