Main Purpose
The main purpose of Knowlarity is to provide cloud-based communication solutions to businesses in Southeast Asia and the Middle Eastern markets.
Key Features
- Cloud Telephony: Knowlarity offers cloud telephony services, allowing businesses to manage their phone systems and communication infrastructure through the cloud.
- Virtual Receptionist: The platform provides a virtual receptionist feature that can handle incoming calls, greet callers, and route them to the appropriate departments or individuals.
- Superfax: Knowlarity offers Superfax, a feature that enables businesses to send and receive faxes digitally, eliminating the need for physical fax machines.
- SmartIVR: The SmartIVR feature allows businesses to create interactive voice response systems to automate customer interactions and provide self-service options.
- Hosted PBX: Knowlarity provides hosted PBX (Private Branch Exchange) services, allowing businesses to manage their phone systems and extensions without the need for on-premises hardware.
Use Case
- Business Communication: Knowlarity's cloud communication solutions are suitable for businesses of all sizes that want to streamline their communication processes, improve customer service, and enhance overall efficiency.
- Call Center Operations: The platform can be used by call centers to manage incoming and outgoing calls, route calls to agents, and provide a seamless customer experience.
- Virtual Office Setup: Knowlarity's virtual receptionist and cloud telephony services are ideal for businesses that want to establish a professional virtual office presence, handling calls and managing communication remotely.
