Main Purpose
The main purpose of adere.so is to provide innovative software based on artificial intelligence (AI) to empower internet communication channels for successful customer care, improved customer experience, loyalty generation, and cost-cutting for companies.
Key Features
- BotCenter: A builder of multi- and omni-channel chatbots that automate conversations with customers, understand natural language, answer frequent queries, deliver information securely, send multimedia content, sell online, and schedule appointments.
- PostCenter: A help desk that manages and unifies customer requests from various internet communication channels, allowing customer care agents to handle multiple clients simultaneously and improve performance with fewer resources.
Use Case
- Customer Service Optimization: adere.so helps companies optimize their customer service by automating conversations with customers through chatbots, providing immediate availability 24/7 and handling multiple tasks efficiently.
- Enhanced Customer Satisfaction: By utilizing adere.so's chatbots and help desk, companies can improve customer satisfaction by solving more problems, following up on user requests, understanding customer feedback, and identifying areas for improvement.
- Streamlined Communication Channels: adere.so enables companies to leverage various internet communication channels, such as social networks, WhatsApp, chats, contact forms, and emails, to build new relationships with clients, provide remote assistance, and save time compared to traditional phone-based customer service.
