Main Purpose
The main purpose of Threado.com is to provide an AI-powered support co-pilot that enhances customer support and improves agent productivity.
Key Features
- AI-Powered Training: Threado AI can be trained on multiple sources such as help articles, support tickets, customer conversations, internal docs, and more, making it capable of handling diverse customer queries.
- Integration with Various Platforms: Threado AI can integrate with popular platforms like Zendesk, Freshdesk, Confluence, and Notion, allowing seamless access to knowledge bases and historical customer interactions.
- Knowledge Base and Ticket Analysis: The AI-powered support co-pilot can analyze knowledge bases, internal docs, and customer tickets to provide accurate and relevant responses to customer queries.
- Real-time Customer Insights: Threado AI can analyze customer communications in real time, providing support agents with immediate insights into the customer's emotional state and enabling them to adjust their approach accordingly.
- Enhanced Agent Performance: By suggesting empathetic phrases and responses, Threado AI helps agents refine their communication skills and handle complex emotional scenarios more effectively.
Use Case
- Customer Support: Threado AI can assist support teams by providing accurate and timely responses to customer queries, reducing the need for manual intervention and improving customer satisfaction.
- Agent Training and Performance Improvement: Threado AI can analyze agent performance, offer feedback, and suggest training modules or tips based on individual metrics, empowering agents to continuously improve their skills.
- Knowledge Management: Threado AI can centralize and analyze knowledge bases, internal docs, and customer tickets, making it easier for employees to find answers and enhancing overall knowledge management within the organization.
