Main Purpose
The main purpose of Crisp is to provide a business messaging platform for startups and small to medium-sized businesses (SMBs). It offers various communication and customer engagement tools to help businesses improve their customer service, automate tasks, and close more deals.
Key Features
- Shared Inbox: Crisp centralizes all conversations, including live chat, emails, Messenger, Instagram DM, WhatsApp, and phone calls, into one inbox for easy collaboration and efficient customer service.
- Automation: Crisp includes features to automate repetitive tasks and streamline workflows, allowing businesses to save time and increase productivity.
- Cobrowsing: Crisp's cobrowsing software enables real-time assistance with shared browsing and live chat, allowing businesses to provide personalized support to their customers.
- Customer Engagement: Crisp's customer engagement software helps businesses retarget leads or customers based on their actions and behavior, allowing for more targeted and effective marketing campaigns.
- Chatbot Builder: Crisp's chatbot builder comes with a visual editor, allowing businesses to create customized chatbots without any coding knowledge. These chatbots can automate conversations and provide 24/7 support.
- Website Chat Widget: Crisp offers a website chat widget that can be added to a business's website, enhancing the customer service experience and facilitating real-time communication with website visitors.
- Knowledge Base: Crisp allows businesses to create a knowledge base to provide self-service support to customers, reducing repetitive inquiries and empowering customers to find answers on their own.
Use Case
- Customer Service: Crisp's shared inbox, cobrowsing, and chatbot builder features are particularly useful for businesses looking to improve their customer service and provide efficient support to their customers.
- Sales and Marketing: Crisp's automation, customer engagement, and website chat widget features can help businesses automate sales processes, target leads, and engage with website visitors to generate more sales and conversions.
Categories:
Pricing Model:
Pricing:
$14/month
