Main Purpose
Frame AI is a customer feedback intelligence engine that powers winning customer experiences by extracting actionable insights from every customer interaction.
Key Features
- Automatic sentiment analysis: Frame AI uses artificial intelligence and machine learning to automatically analyze customer interactions and extract sentiment.
- Effort analysis: The platform measures the effort required by customers during their interactions, providing insights into customer experience and satisfaction.
- Actionable themes: Frame AI identifies and extracts actionable themes from customer interactions, helping companies understand the key issues and opportunities for improvement.
Use Case
- Activating customer feedback: Leading companies like Fastly, NVIDIA, and Oscar Health use Frame AI to activate needle-moving customer feedback and drive improvements in customer experience.
